Apr. 10th, 2017 05:53 am
As long as you haven’t gotten a failure message in your on-site inbox, your import is still running. (Even if you have gotten a failure message, your import may still be running: if the site thinks that the failure is something that might correct itself, like being unable to connect to the remote site, it will retry for a few times before giving up.) If you have gotten a failure message, the error message in your inbox should tell you what went wrong.
The three common problems right now: 1) you mistyped your username and/or password; 2) you need to agree to LiveJournal’s new ToS before they’ll permit you to access the data in your account; 3) an entry or entries in your LiveJournal account have a text encoding mismatch and you need to follow the link in the error message to fix it on LJ.
If you haven’t gotten a failure message, your import is still waiting in the queue, and will run when it makes its way up to the top of the queue.
People keep asking us how long the queue is (by which they mean, how much time will it take for a job just started to successfully finish: length of time, not number of jobs waiting). I would love to be able to give you a definite answer! It’s really, really hard for us to predict how long it will take for a job to get up to the top of the queue, though: how long an import takes to complete depends on a lot of things, including how many posts/comments are in the journal. To give you a ballpark figure that might be off by up to 100% on either side: If I personally started a brand new import right now (in my timezone, the early morning of Monday 10 Apr), I would be pleasantly surprised if it finished before Tuesday morning (24 hours or so), would expect it to finish sometime on Tuesday night or maybe even stretch all the way to Wednesday night (36-60 hours), and wouldn’t start to wonder if I should poke mark or alierak to doublecheck that something hadn’t gotten stuck in such a way that our monitoring didn’t alert us about it until Thursday afternoon or evening (100+ hours).
All of those time estimates, by the way, assume a relatively uncomplicated job that succeeds on the first try. When the site tries again after a failure, it includes a delay that increases after each failure in case the failure was due to transient network issues. So, I know some of you started an import at the end of last week and it’s still running: some of you are trying to import very large journals, and some of you ran into errors along the way and are in a retry wait loop. Again: if you haven’t gotten the final error message in your inbox (and it will tell you it’s the final error), it’s still chugging along.
You do not have to leave the importer page open or stay logged into Dreamwidth until your import finishes. (You do have to avoid changing your LJ password until the job is done, or it will fail.) You can close the window/tab and go off and explore Dreamwidth; the movers will be along in a little while with your stuff.
The tl;dr version of my usual longwinded babble: IMPORTER VERY BUSY. MANY PEOPLE MOVING IN. LIKE ON DORM OR APARTMENT MOVE-IN DAY, FREIGHT ELEVATORS VERY SLOW. BUILDING OWNERS RUNNING FREIGHT ELEVATORS AS FAST AS POSSIBLE AND APOLOGIZE FOR THE WAIT.
A housewarming glass of champagne/sparkling cider/fancy handmade soda for all! Welcome to the neighborhood.